Cancellation Policy


You have the right to withdraw from this contract within fourteen days of conclusion without the need for explanation.
The cancellation period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, take possession of the goods.

To be able to exercise your cancellation right, you must inform us: (MAXXCAMP GmbH, Hindenburgstraße 10, 88499 Riedlingen, Tel.: 49 (0) 7371 1059922, E-mail: by means of a written notice (sent by post, fax or email) that clearly expresses your intention to rescind from the contract. You may use the sample cancellation form, but this is not obligatory. In order to comply with the cancellation period, it is sufficient for you to send the notification to exercise your right of cancellation before the expiry of the cancellation period.

Consequences of cancellation

If you withdraw from this contract, we will refund all payments we received from you, including shipment costs (except for additional costs arising when you choose a way of delivery different from the most cost-efficient standard delivery offered by us) immediately and at least within fourteen days from the day we received the notification of withdrawal from this contract. The refund shall be issued via the same payment method that you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for the processing of this refund.

We may refuse to pay the refund until the goods have been returned to us, or until you have provided evidence that you have shipped the goods back, whichever comes first.

You must return or hand over the goods to us immediately, in any event no later than fourteen days from the date on which you notified us that you were cancelling this contract. The deadline is met if you send the items back before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You must only compensate any loss to value of the goods if this loss of value is due to handling unnecessary for the examination of the nature, characteristics and functioning of the goods.

  (2) Unless the parties have agreed otherwise, the cancellation right does not apply to the following: Contracts for the delivery of goods which are not prefabricated and for the production of which an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer.

  (3) The Provider hereby provides information about the sample cancellation form according as provided by statute below:

Sample cancellation form

(If you would like to cancellation the contract, please complete this form and send it back to us.)

— To MAXXCAMP GmbH, Hindenburgstraße 10, 88499 Riedlingen, Germany:

— I/We (*) hereby give notice of cancellation from my/our (*) contract of sale for the following goods (*)/provision of the following service (*)

— Ordered on (*) / received on (*)

— Consumer name(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this form is notified on paper)

— Date

(*) Strike out as applicable