Further questions? Here you will find some answers to the most frequent inquiries.

Vehicle

Which vehicles are suitable for the Modules?

Our Modules fit in the Volkswagen T5, T6 and (partial) T6.1. Some of the smaller Modules are also suitable for the Marco Polo ACTIVITY or HORIZON by Mercedes-Benz. 

Exact details for each Module or product are given in the webshop under the note 'Compatibility'.

Is any work to the body of the vehicle required?

No, with the exception of drilling a little hole on the left rear side, your vehicle remains in its original state. This little hole is required for the fitting of the TopModule »MORITZ« onto the wall and can be easily re-sealed with a supplied plastic lid.

All of the other Modules don't need processing on the vehicle body.

Can I use the 3-seater rear bench from my California Beach or Multivan/Caravelle?

We have specially designed our VarioModule »COMPACT« (without the refrigerator part - the AddOnModule »COMPACT«), the MultiModules »FRITZ« and the FlexiModule »WILLY« for vehicles fitted with the 3-seater rear bench.

However, in order to take full advantage of all options offered by our system, we recommend the 2-seater rear bench because the 'bigger' Module-combinations (Vario- and AddOnModule »COMPACT«, Top- and BaseModule »MORITZ« or SmartModule »TOM« and SideBox »JERRY«) are specifically fitted for the width of this bench. You can purchase the original Volkwagen-Bench here in our Shop.

Should I choose the 2-seater or 3-seater rear bench when ordering a new vehicle?

If you are not fully committed to the third seat of the bench, we absolutely recommend the 2-seater rear bench. Reasons are:

  • The comfort is definitely higher, because only the 2-seater rear bench gives you a plane surface, together with our Bed Extension. The 3-seater rear bench is mainly meant to sit on, not sleep on it. It also has some gaps when turned down.
  • The handling of the 2-seater rear bench is much easier. With only one hand grip each you can turn down or slide it. This is much more complicated with the 3-seater bench.
  • The 2-seater rear bench has a big, fully extensible drawer beneath the seat. The 3-seater rear bench has however just three small boxes.
  • The length of the 2-seater bed surface is about 200 cm, the turned down 3-seater rear bench is only about 185 cm long.

Modules

Who fits the Modules and equipment into my vehicle?

We recommend collection of your Modules at our sales office and, if required, we will fully fit the whole system. At the same time you will of course receive a detailed induction into the system and its usage.

However, you can also fit the Modules yourself. What you need to do: one-off fitting and positioning of the floor anchors into the rail system as well as a special screw nut toward the rear of your vehicle (for the TopModule »MORITZ« only). Fitting equipment like the Rear Roof Storage Compartment or the RearAreaCupboard »HENRY« is a little more complex but can be easily done with some practical skills.

Can I fit and remove the Modules alone?
If you are comfortable with the Module specified weights – no problem. We definitely recommend assistance from a second person. Once the Modules are inside your vehicle, you can easily position and secure them.
Can I purchase the Modules separately?

Because there are no functional connections (Water Supply, Gas) between the 'bigger' Module-combinations (Vario- and AddOnModule »COMPACT«, Top- and BaseModule »MORITZ« or SmartModule »TOM« and SideBox »JERRY«), you can purchase and use them independently. However, to make the most of your vehicle’s options, we always recommend fitting both of each Module.

The MultiModules »FRITZ«, depending on your needs, can be used separately without any problems, while the FlexiModule »WILLY« are made for single use on purpose.

Ordering Process

How long is the delivery time for Modules?

Due to the large number of variants, we produce our Modules individually. Depending on the season, we sometimes have Modules on stock but we always recommend to request the current delivery time.

Also you'll be informed about the delivery time for your individual order in the order confirmation.

How does the ordering process work?

Ordering process for shipping orders

1. Create your personal MAXXCAMP customer account by using the link Customer-Login & Registration and follow the instructions of the registration process. After completing the registration you can log into your shop account by using your eMail and generated password.

2. Select your desired products in the webshop and place them in the shopping cart. Please also note the availability of the goods, which is displayed via the traffic light. Now the order can be sent and paid by PayPal Plus (= PayPal, Credit Card, Direct Debit) or later by Prepayment / Bank Transfer (see 5.).

3. Immediately after placing your order you will receive an automatically generated confirmation of order via eMail. This does not represent our order confirmation.

4. We check your order internally for technical correctness and whether it matches the vehicle you have specified.

5. After one to three working days you will receive our order confirmation by eMail. If you have selected the payment method Prepayment / Bank Transfer, the final amount can now be paid to our account (bank details on order confirmation).

6. As soon as we have registered the payment receipt and all items are on stock, we will send them by DHL or forward freighting to your delivery address. An invoice is enclosed with the delivery.

 

Additional, for collections at our headquaters Riedlingen Germany, especially valid for Modules:

7. After ordering, we will contact you regarding a collection or installation date on site in Riedlingen, Germany.

8. Pick up the goods at our headquarters in Riedlingen or have them directly installed into your vehicle from us. Payment on site is possible in cash or by Debit Card.

Can't find an answer on your question? No problem! Use the Contact form and ask everything you'd like to know about our system and we'll get back to you as soon as possible.

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